Let’s figure
it out.

Before you write

• App version: open You in Recollect and include the version or commit shown in app updates.
• Sync or a stuck AI request: tell us which screen you’re on and any visible error. Keep your library on the device while we investigate.
• Friend invitations: after installing, return to the original invitation or paste its code in You → Friends.
• AI permission: generation asks to share your question or topic, and up to 40 existing card questions when expanding a deck, with Anthropic. Change this permission in You. Requests already sent cannot be recalled.
• Unwanted shared content: open the person’s page in You → Friends to report a concern or block them. For Marketplace content, open the deck listing and choose Report this deck or Block followed by the publisher’s name. Reporting and blocking are separate actions. See our community guidelines.
• Marketplace privacy: manage your contribution to aggregate practice trends in You → Downloads & practice privacy. Authors manage publication and metric visibility from the deck’s Marketplace settings.
• Privacy or account questions: choose “Account or privacy” below. Signing out leaves your account and library in place.

Don’t include passwords, Apple sign-in codes, invite codes, or private card contents you don’t want us to read.

Delete an account

Open You → Delete account. You can export your library first. Type DELETE and confirm with Apple to submit the request for that account.

An accepted request disables access. The app shows whether permanent server deletion is pending or complete and keeps a request reference for checking again. If a connection ends before confirmation, use the recovery screen to check or retry with Apple. Include the request reference when asking us for help.

After acceptance, the current account’s local library, drafts, profile cache, and widget data are removed from this device. Server deletion waits for Apple sign-in revocation and erasure of owned records, including your Marketplace listings. Other people keep independent deck copies they already downloaded or accepted. Exports you saved elsewhere and older native recovery files with unconfirmed ownership are separate. Contact us for help with older recovery files; don’t remove them while investigating a missing library.

Send us a message

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